Effective Date: July 16, 2026

Mosaique (“Mosaique,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase tickets, attend our events, subscribe to our communications, or otherwise interact with our services.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Personal Information

  • Full name

  • Email address

  • Mobile phone number

  • Billing and mailing address

  • Date of birth (when required for age-restricted events)

Transaction Information

  • Ticket purchases

  • Order history

  • Refund requests

  • Payment confirmations

Payment Information: Payments are processed securely by trusted third-party payment processors. Mosaique does not store your complete credit or debit card information.

Event Information

  • Events attended

  • Ticket preferences

  • Music and entertainment interests

  • Memberships, VIP packages, and promotions

Technical Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Referral source

  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process ticket purchases and payments

  • Deliver tickets and purchase confirmations

  • Provide customer support

  • Send event reminders and important event updates

  • Notify you of schedule changes, cancellations, or venue information

  • Send marketing emails and promotional offers (where permitted by law)

  • Send SMS messages if you have opted in

  • Improve our website, events, and customer experience

  • Detect fraud and maintain security

  • Comply with legal obligations

3. SMS Communications & Mobile Privacy

If you choose to opt in, Mosaique may send you text messages regarding:

  • Event reminders

  • Ticket confirmations

  • Venue updates

  • Exclusive offers

  • Presale announcements

  • Promotions and special events

Message frequency varies.

Message and data rates may apply.

You can opt out of SMS communications at any time by replying STOP to any message.

For assistance, reply HELP or contact us using the information below.

Your consent to receive SMS messages is not a condition of purchasing tickets or any other services.

Mobile Information Privacy

We respect your mobile privacy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared only with trusted service providers that help us deliver our SMS communications or provide customer support. These providers are contractually required to safeguard your information and may use it only to provide services on our behalf.

SMS opt-in data, consent records, and phone numbers collected for SMS messaging will not be sold or shared with third parties for their own marketing purposes.

4. Sharing of Information

We do not sell your personal information.

We may share information with:

  • Ticketing platforms

  • Payment processors

  • Email and SMS communication providers

  • Event production and venue partners (only as necessary)

  • Analytics and website service providers

  • Legal authorities when required by applicable law or to protect our legal rights or the safety of others

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you signed in

  • Remember your preferences

  • Analyze website traffic

  • Improve website performance

  • Measure marketing effectiveness

You may disable cookies through your browser settings; however, some website features may not function properly.

6. Marketing Communications

With your consent, we may send promotional communications by:

  • Email

  • SMS (if you opt in)

You may unsubscribe from marketing emails by clicking the Unsubscribe link included in our emails.

You may opt out of SMS messages at any time by replying STOP.

Even if you opt out of marketing communications, we may still send transactional messages regarding your ticket purchases or account.

7. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Although we use industry-standard security measures, no method of electronic transmission or storage is completely secure.

8. Your Privacy Rights

Depending on your state of residence, including California, you may have rights to:

  • Know what personal information we collect

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Request a copy of your personal data

  • Opt out of the sale or sharing of personal information (Mosaique does not sell personal information)

  • Limit the use of certain sensitive personal information where applicable

To exercise these rights, contact us using the information below.

We will respond in accordance with applicable law.

9. Data Retention

We retain personal information only as long as reasonably necessary to:

  • Provide our services

  • Complete transactions

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

10. Children’s Privacy

Our services are intended for individuals who are at least 16 years old or the minimum age permitted under applicable law.

We do not knowingly collect personal information from children under 16.

If we become aware that such information has been collected, we will promptly delete it.

11. Third-Party Websites

Our website and communications may contain links to third-party websites, ticketing providers, sponsors, or social media platforms.

We are not responsible for the privacy practices or content of those third parties.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, legal requirements, or services.

When we make material changes, we will update the Effective Date at the top of this page.

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

Mosaique

Email: admin@mosaiqueclub.com

Website: www.mosaiqueclub.com