Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Welcome to Mosaique. By purchasing tickets or attending our events, you agree to the following terms and conditions. Please read carefully.
Effective Date: July 16, 2026
Welcome to Mosaique (“Mosaique,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your purchase of tickets, attendance at our events, use of our website, and participation in our services.
By purchasing a ticket, registering for an event, subscribing to our communications, or attending any Mosaique event, you agree to be bound by these Terms.
1. Ticket Purchases
- Tickets must be purchased through Mosaique or our authorized ticketing partners.
- All ticket sales are subject to availability.
- Prices, fees, taxes, and charges are subject to change without notice until your purchase is completed.
- You are responsible for reviewing your order before submitting payment.
- Lost, stolen, or damaged tickets may not be replaced unless permitted by the ticketing provider.
2. Ticket Transfers & Resale
- Unless otherwise stated, tickets may not be resold for commercial purposes.
- Unauthorized resale, duplication, or transfer of tickets may result in cancellation without refund.
- Mosaique reserves the right to refuse admission to anyone using an invalid or fraudulently obtained ticket.
3. Refunds, Cancellations & Postponements
Refunds are governed by our Refund Policy.
Unless otherwise stated:
- Tickets are non-refundable.
- Service fees and processing fees are non-refundable except where required by law.
- If an event is canceled and not rescheduled, eligible purchasers may receive a refund of the ticket price.
- If an event is postponed or rescheduled, tickets will generally remain valid for the new date unless otherwise announced.
Mosaique is not responsible for travel, lodging, parking, or other expenses incurred due to event changes.
4. Event Admission
Admission requires:
- A valid ticket
- Compliance with venue policies
- Government-issued photo identification when requested
Mosaique reserves the right to:
- Refuse admission
- Remove attendees
- Cancel tickets without refund
for violations of these Terms, venue rules, or applicable law.
Late arrivals may be admitted only when operationally feasible.
5. Age Restrictions
Certain events may be:
Age requirements will be listed on the event page.
For 21+ events, a valid government-issued photo ID is required for entry.
Alcohol service complies with all California laws and venue policies.
6. Code of Conduct
To ensure a safe and enjoyable experience, attendees agree to:
- Treat staff, artists, vendors, and guests respectfully.
- Follow all instructions from event personnel and security.
- Refrain from violence, harassment, discrimination, threats, or disruptive behavior.
- Avoid bringing prohibited items into the venue.
Mosaique reserves the right to remove any attendee without refund for conduct deemed unsafe, disruptive, illegal, or otherwise inappropriate.
7. Prohibited Items
Unless otherwise permitted by the venue, prohibited items may include:
- Illegal drugs or controlled substances
- Weapons of any kind
- Fireworks or explosives
- Outside food and beverages
- Professional cameras or recording equipment (unless authorized)
- Drones
- Laser pointers
- Any item determined by venue security to present a safety risk
All attendees and personal belongings may be subject to security screening before entry.
8. Event Changes
Mosaique reserves the right to:
- Change performers
- Modify schedules
- Change venues
- Adjust seating arrangements
- Cancel or postpone events
when necessary due to weather, safety concerns, artist availability, government orders, venue requirements, or circumstances beyond our reasonable control.
We will make reasonable efforts to notify ticket holders of significant changes.
9. Photography, Video & Media Release
By entering a Mosaique event, you acknowledge that photographs, audio recordings, and video recordings may be captured.
You grant Mosaique and its partners permission to use your likeness, voice, image, or appearance in promotional, advertising, editorial, social media, or marketing materials without compensation or additional approval.
10. Assumption of Risk & Liability
Attendance at live events involves inherent risks.
By attending a Mosaique event, you voluntarily assume all risks associated with participation, including risks related to crowds, loud music, weather, and other attendees.
To the fullest extent permitted by law, Mosaique, its affiliates, employees, contractors, sponsors, venues, and partners shall not be liable for:
- Lost, stolen, or damaged personal property
- Personal injury
- Illness
- Death
- Delays
- Event interruptions
- Indirect, incidental, or consequential damages
Nothing in these Terms limits liability where prohibited by applicable law.
11. Website Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt unauthorized access to our systems.
- Upload malicious software.
- Interfere with website operations.
- Copy or reproduce website content without permission.
We reserve the right to suspend or terminate access for violations of these Terms.
12. SMS Messaging Terms
If you choose to receive SMS communications from Mosaique, you agree to receive recurring text messages regarding:
- Ticket confirmations
- Event reminders
- Venue updates
- Presale announcements
- Promotions
- Customer support communications
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to unsubscribe at any time.
- Reply HELP for assistance.
Consent to receive SMS messages is not a condition of purchasing tickets or attending events.
Additional information regarding SMS data collection and privacy is available in our Privacy Policy.
13. Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
14. Intellectual Property
All Mosaique trademarks, logos, branding, website content, graphics, event materials, and promotional content are the property of Mosaique or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.
15. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of law principles.
Any legal action arising from these Terms shall be brought in the state or federal courts located in Orange County, California, and you consent to the jurisdiction of those courts.
16. Changes to These Terms
Mosaique may update these Terms from time to time.
Updated Terms become effective immediately upon posting unless otherwise stated. Your continued use of our services constitutes acceptance of the revised Terms.
17. Contact Us
If you have questions regarding these Terms & Conditions, please contact us:
Mosaique
Email: admin@mosaiqueclub.com
Website: www.mosaiqueclub.com
Effective Date: July 16, 2026
Mosaique (“Mosaique,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase tickets, attend our events, subscribe to our communications, or otherwise interact with our services.
By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
Personal Information
Transaction Information
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Ticket purchases
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Order history
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Refund requests
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Payment confirmations
Payment Information: Payments are processed securely by trusted third-party payment processors. Mosaique does not store your complete credit or debit card information.
Event Information
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Events attended
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Ticket preferences
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Music and entertainment interests
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Memberships, VIP packages, and promotions
Technical Information
When you visit our website, we may automatically collect:
2. How We Use Your Information
We use your information to:
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Process ticket purchases and payments
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Deliver tickets and purchase confirmations
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Provide customer support
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Send event reminders and important event updates
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Notify you of schedule changes, cancellations, or venue information
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Send marketing emails and promotional offers (where permitted by law)
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Send SMS messages if you have opted in
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Improve our website, events, and customer experience
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Detect fraud and maintain security
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Comply with legal obligations
3. SMS Communications & Mobile Privacy
If you choose to opt in, Mosaique may send you text messages regarding:
Message frequency varies.
Message and data rates may apply.
You can opt out of SMS communications at any time by replying STOP to any message.
For assistance, reply HELP or contact us using the information below.
Your consent to receive SMS messages is not a condition of purchasing tickets or any other services.
Mobile Information Privacy
We respect your mobile privacy.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared only with trusted service providers that help us deliver our SMS communications or provide customer support. These providers are contractually required to safeguard your information and may use it only to provide services on our behalf.
SMS opt-in data, consent records, and phone numbers collected for SMS messaging will not be sold or shared with third parties for their own marketing purposes.
4. Sharing of Information
We do not sell your personal information.
We may share information with:
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Ticketing platforms
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Payment processors
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Email and SMS communication providers
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Event production and venue partners (only as necessary)
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Analytics and website service providers
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Legal authorities when required by applicable law or to protect our legal rights or the safety of others
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Keep you signed in
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Remember your preferences
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Analyze website traffic
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Improve website performance
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Measure marketing effectiveness
You may disable cookies through your browser settings; however, some website features may not function properly.
6. Marketing Communications
With your consent, we may send promotional communications by:
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Email
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SMS (if you opt in)
You may unsubscribe from marketing emails by clicking the Unsubscribe link included in our emails.
You may opt out of SMS messages at any time by replying STOP.
Even if you opt out of marketing communications, we may still send transactional messages regarding your ticket purchases or account.
7. Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Although we use industry-standard security measures, no method of electronic transmission or storage is completely secure.
8. Your Privacy Rights
Depending on your state of residence, including California, you may have rights to:
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Know what personal information we collect
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Access your personal information
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Request correction of inaccurate information
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Request deletion of personal information
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Request a copy of your personal data
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Opt out of the sale or sharing of personal information (Mosaique does not sell personal information)
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Limit the use of certain sensitive personal information where applicable
To exercise these rights, contact us using the information below.
We will respond in accordance with applicable law.
9. Data Retention
We retain personal information only as long as reasonably necessary to:
10. Children’s Privacy
Our services are intended for individuals who are at least 16 years old or the minimum age permitted under applicable law.
We do not knowingly collect personal information from children under 16.
If we become aware that such information has been collected, we will promptly delete it.
11. Third-Party Websites
Our website and communications may contain links to third-party websites, ticketing providers, sponsors, or social media platforms.
We are not responsible for the privacy practices or content of those third parties.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, legal requirements, or services.
When we make material changes, we will update the Effective Date at the top of this page.
Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:
Mosaique
Email: admin@mosaiqueclub.com
Website: www.mosaiqueclub.com